Clearing Print Queue

This guide will show you the process of clearing your devices print queue, should some files be unable to be sent to the printer.

Step 1

Using the search bar on the bottom left of your screen, search for “Settings” and click open.

Step 2

Once opened, in the search bar, type “Printers” and click ‘Printers and scanners’ from the options that appear.

Step 3

On the printers and scanners page, find ‘SECUREPRINT’ and click ‘Open queue’.

Step 4

In the pop-up box that appears, it will show you all the files currently pending in your queue. To cancel the print and remove them from your queue, right-click on the file you want to remove and press ‘Cancel’.

If you are having issues with printing, we also suggest restarting UniFlow/Secure Print. Here is a link to a guide on how to do this:

https://support.nenevalleypartnership.com/knowledge-base/restarting-uniflow-secure-print/