Laptop Camera not working?

This guide will show you the most common issues with laptop cameras and what to check for, should yours not be working.

Software

Step 1

With you device powered on and signed in, open the “Camera” app on your device.

Step 2

Once opened, should you see the following icon appear, please proceed to the “Hardware” section of the guide. Should the camera work, please continue to “Step 3”.

Step 3

If the camera is working as expected and you can see whatever is in front of the camera. It means that the issue is likely down to the video settings on the website/app that you are using.

To fix this, go to the relevant site/app’s video settings and check that the correct camera output has been selected and that it has permission to use the camera.

Should you still be having issues with your laptop’s camera after this, please contact the helpdesk.

Hardware

Please note, this section is only for Dell Latitude models.

To check which model laptop you have, it should be displayed on the base of the device.

Camera Toggle

The most common issue with the Dell Latitude model, is the camera toggle. This can be accidently closed, which deactivates the camera and can be difficult to spot. In order to turn the camera back-on, simply move the toggle to the left (as shown in the GIF below).

Should you still be having issues with your laptop’s camera after this, please contact the helpdesk.